Junior Support & Operations Advisor (9 month FTC)

Full-time
 | 
Remote or Part remote (London)

Who are we looking for?

We are searching for a passionate and user-focused individual to join our exceptional Support & Operations Team on a fixed term contract of 9 months, with the view to extend or offer permanent employment at the end of contract (strictly subject to business requirements).


This is a fantastic opportunity for a passionate and dedicated Customer Services Operative to work with both customers and artists, with potential room for growth and development.

What will you be doing

  • Responding to a variety of requests via multiple channels (email, phone, online forum), both from artists wishing to sell their work through us, as well as customers who want to purchase art
  • Providing seamless solutions to customers’ issues and empathetic and professional replies
  • Collecting, understanding and processing of customer feedback, to be used by the product team to advance the platform
  • Handling escalations from our call centre via email or phone
  • Overseeing order fulfilment process and deliveries, act on any order issues or delivery exceptions
  • Ensuring orders are fulfilled: monitoring overdue orders, following up on shipment delays, confirming deliveries etc.
  • Optimising our Knowledge Base for both artists and customers
  • Liaising with the technical team where appropriate to report and resolve issues encountered on the site
  • Supporting artists by engaging in discussions on our Seller Forum, facilitating positive and constructive discussions, escalating when necessary
  • Providing support to other teams who may need to communicate with artists/customers (Finance team, Curatorial team and Marketing)
  • Occasionally assisting our Operations Coordinator to ensure workload and deadlines are met.
  • Completing any other reasonable support or operations related task your manager assigns to you.

About you

  • You will be passionate about having a positive impact on the world, environment and society as a whole
  • You will have a growth mindset, willing to learn and develop continuously.
  • You will be a friendly, optimistic professional with prior experience in providing excellent customer service with a genuine excitement for delighting customers.
  • Be a calm and patient individual with the ability to remain sympathetic and approachable in all support responses and interactions.
  • Able to deliver a high standard of service with both superb written and verbal communication skills
  • Comfortable replying to all communications, both via email and over the phone, in a timely and friendly manner
  • Highly attentive to detail and basic numeracy skills
  • Previous experience with collecting, understanding and processing of customer feedback would be desirable


Desirable Skills:

  • Fluency in German, both written and spoken would be a bonus; but is not essential for this role!
  • Good understanding of an e-commerce / marketplace support frameworks and processes would be an advantage.

Benefits

  • Competitive market salary
  • Up to 10% annual bonus subject to personal & company objectives
  • Generous Holiday entitlement; including 25 days of annual leave, 1 day off for your Birthday
  • Participation in company share option scheme (full time permanent roles)
  • 3 paid charity volunteering days a year
  • Up to £250 a year matched donations to UK charities
  • Flexible working arrangements
  • More benefits outlined in our handbook

Diversity at Artfinder

Artfinder is committed to creating a diverse environment and is proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

At Artfinder, we have a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We value our team members and treat everyone with respect and without discrimination. We are committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers & artist community. 

We encourage applications from a diverse and multicultural workforce. Please advise us if we can make any amendments to our hiring process to make this more accessible to you.

Apply for this role

Please send us your CV, as well as a cover letter by clicking on the Apply now button below.

Apply for this role